I wanted to write to someone at Cablevision/Optimum about how they managed to ruin both my Sunday and Monday in two separate states, just to vent (politely but firmly) about how badly nearly every stage of their interaction with the consumer went in these two experiences.

Turns out, they don’t have an actual contact e-mail address on their website. I had already called their phone system at least a dozen times this week, so I decided to try their online chat system. Half an hour later, I was being asked to call up the exact same phone number to talk with someone from IO TV, I guess because I had already eliminated “internet doesn’t work” and “phone doesn’t work” from the flowchart. I wanted to save this terrible chat as more evidence of my awful consumer experience, but “John J” logged off before I could save the log.

So I requested another online chat, got “John J” again, and an hour and a half and two phone calls from Cablevision later, was informed I’d need a lawyer if I wanted a copy of my own conversation with their tech.

I want to make it clear, Cablevision almost literally dared me to sue them. How’s that for Customer Care?

ALL I WANTED WAS AN E-MAIL ADDRESS